Job Description
DRIVER
JOB DESCRIPTION
DEPARTMENT: Front Office
REPORTS TO: Front Office Manager/Assistant Front Office Manager
STATUS: Non-Exempt
JOB SUMMARY
The Driver is responsible for driving the van to and from the airport according to scheduled van runs and/or as needed for guests, and accommodating guests during their stay in an attentive, courteous and efficient manner. He/she is also responsible for assisting with luggage.
QUALIFICATION STANDARDS
Education & Experience:
- High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
- Must not have any moving violations on driving record.
- Must have a valid driver's license for the applicable state.
- Must have a CDL if driving vehicles larger than 15 passenger.
Physical requirements:
- Flexible and long hours sometimes required.
- Heavy work -Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
Mental requirements:
- Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions. Must routinely meet deadlines. Must be able to multi task.
DUTIES & FUNCTIONS
Essential:
- Approach all encounters with guests and employees in a friendly. service-oriented manner.
- Maintain regular attendance in compliance with AFP Management standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
Driver, Page 1
- Comply at all times with AFP Management standards and regulations to encourage safe and efficient hotel operations.
- Maintain a warm and friendly demeanor at all times.
- Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.
- Load and unload carts and vehicles and assist guests with tagging, storing and retrieving of luggage.
- Drive guests to and from airport and other assigned trips, while ensuring the safety of all passengers.
- Escort guests to rooms upon request.
- Open vehicle and hotel doors and greet arriving and departing guests.
- Deliver messages to meeting rooms.
- Maintain list of local transportation guides, churches, sport arenas, etc.
- Provide information, maps, and directions as necessary.
- Deliver flowers, packages and messages to guestrooms.
- Assist with room changes.
- Maintain hotel van: gas, oil, cleanliness -interior and exterior; fill out daily van reports and report any malfunctions to management.
- Notify security of accidents and complete appropriate documentation.
Marginal:
- Answer console to assist Front Desk Agents.
- Show guestrooms and suites as needed and emphasize the hotel's amenities.
- Assist Bell Staff as needed.
- Attend meetings/training as required by management.
- Perform other duties as requested by management.
Job Tags
Full time, Local area, Flexible hours,