Job Description

Job Description

Are you a proactive problem solver who thrives in a dynamic, production-based environment?

As a Transactions Specialist IV Testing Coordinator in Global Document Services, you will be responsible for coordinating testing activities across various departments. This role involves working with new applications, equipment, EMV chips, and software upgrades. You will communicate changes to management, ensure adherence to standard operating procedures, and support a continuous improvement culture. 

Job responsibilities

• Implement and support Customer Fulfillment initiatives using project methodology.
• Communicate new functionality and changes to management that could impact production processes.
• Coordinate testing for new applications, equipment, EMV chips, and software upgrades.
• Validate testing between CPC Texas and Ohio for Credit and Retail products.
• Maintain a policy and procedure-driven environment, ensuring all SOPs are followed.
• Assist management in communicating process changes and operational requirements.
• Research and provide recommendations on performance error investigations and resolutions.
• Work with on-site vendors to coordinate testing and troubleshoot equipment issues.
• Support a continuous improvement culture and maintain an effective risk and control environment.
• Create and update documentation for all testing processes and perform regression testing on equipment.

Required qualifications, skills, and capabilities

• Experience in Vault, Production Control, and Production equipment.
• Ability to lift 50-70 pounds and deliver 200 pounds worth of supplies using industrial carts.
• Strong problem-solving and analytical skills with the ability to think independently.
• Self-motivated and proactive with a proven ability to learn.
• 3+ years of production applications experience with a strong understanding of cross impacts with bank applications.
• Strong communication and presentation skills with diverse groups and individuals.
• Proficiency in Microsoft Office Applications, specifically Excel, Word, and PowerPoint.
• Ability to manage multiple projects simultaneously with a sense of urgency.
• Ability to stand/walk for long periods and work in a team-oriented environment.
• Strong attention to detail and control-oriented mindset.
• Subject Matter Expert (SME) for Chip Testing, equipment testing, Entrust DOD equipment, and Canon job setups.

Work Schedule: Monday - Friday 8:30am - 5:00pm

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Job Tags

Similar Jobs