Job Description
Job Description Technology Implementation Specialist will support our sales staff and customers as well as document and provide feedback to our engineering team. The Technology Implementation Specialist will also provide on-site, and remote troubleshooting, installation startups and training.
Key responsibilities may include, but are not limited to: - Assist with system setup and configuration.
- Remote and on-site troubleshooting.
- Remote training and review of system operation.
- Organized with the ability to successfully manage multiple tasks.
- Document software and hardware issues.
- Document warranty related issues.
- Develop training materials
- Support the sales process where technical consultation is needed to help sales prospect feel comfortable with technical information and reports.
- Assist with testing, quality control and documentation.
- Work with sales to create site layouts for monitoring equipment
- Track and document incoming calls for failure analysis and escalation
This position is an individual contributor aligned with the Customer Success Team. The position reports to the AD - Technical Support. Background & Education: - Bachelor's degree required.
Required Skills/Abilities: - Must possess a valid U.S. motor vehicle driver's license without restriction.
- Excellent written, verbal and Microsoft Office skills.
- Willingness to abide by all company policy and approval processes when traveling or purchasing company assets.
- Successful candidate must be flexible and have the ability to adapt to a changing environment
- Able to quickly build trust and rapport with customers
- Time management and strong organizational skills.
Preferred Qualifications - Experience with Hub Spot or other CRM
- Knowledge-of Linux and Windows operating systems.
- Knowledge of monitoring and observability tools.
- Previous experience installing technical systems in outdoor environments
- Ranch or cattle background to facilitate conversation
NOTICE FOR INTERNAL APPLICANTS In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). -Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission. Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. - All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. - For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
EEOC Know Your Rights
EEOC GINA Supplement•
Pay Transparency Nondiscrimination
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts
U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. -This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".
The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate's relevant skills, experience, and education.
Expected US salary range:
$91,600.00 - $144,100.00
Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here .
Search Firm Representatives Please Read Carefully- Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. -No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.-
Employee Status: Regular
Relocation: No relocation
VISA Sponsorship: No
Travel Requirements: 50%
Flexible Work Arrangements: Remote
Shift: 1st - Day
Valid Driving License: Yes
Hazardous Material(s): n/a
Job Posting End Date: 09/25/2024
*A job posting is effective until 11:59:59PM on the day BEFORE -the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Job Posting End Date: 09/25/2024
A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID: R313007
Job Tags
Holiday work, Full time, Remote job, Relocation, Visa sponsorship, Outdoor, Flexible hours, Shift work, 3 days per week,