SUMMARY:
The Level 1 Technical Support Specialist's role is to ensure proper computer operations so that end users can accomplish their daily tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.
WORK ENVIRONMENT: Responsibilities may occasionally require an adjusted work schedule and/or evening/weekend hours in order to satisfy customer needs and position requirements. MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Level 1 Technician must also submit to and pass a comprehensive criminal background check before a final offer of employment can be made. EDUCATION and/or EXPERIENCE:
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