Job Description
DESCRIPTION
On the Amazon Robotics (AR) team, we build dynamic partnerships between people and intelligent machines. This intricate collaboration helps Amazon fulfill orders with unmatched accuracy. Working in symphony with our robotic technology, employees have the opportunity to extend their technical capabilities by working alongside some of the industry's most advanced technologies. This includes our fleet of autonomous mobile robots (the world’s largest), sophisticated control software, and technologies like language perception, machine learning, object recognition, and semantic understanding of environments. These technologies help employees deliver an ever-improving customer and employee experience, as well as improve the safety of our facilities. We focus on solving near term opportunities while charting a roadmap for how we will navigate the product development needs to maximize business value over the next 3 – 5 years.
The Deployment Order Manager is a pivotal role within Amazon Robotics, focusing on execution performance for our customers. This position encompasses a wide range of responsibilities, including end-to-end deployment order management, handling Problem Service Reports, providing post-deployment support, managing internal material requisitions, and troubleshooting delivery and supply gaps. The role requires a proactive and motivated self-starter who is passionate about operational processes, capable of analyzing trends, and recommending as well as implementing process improvements. The ideal candidate will possess a strong enthusiasm for technology and a drive to elevate operational standards. They should also demonstrate excellent writing and communication skills, sound judgment, and a keen attention to detail, all while actively supporting and fostering a culture of inclusion within the team. In this role, the Deployment Order Manager will be responsible for managing multiple Deployment Engineering projects simultaneously. The manager will collaborate closely with procurement and logistics teams to ensure site health readiness and will communicate this readiness to customers. Additionally, the role involves resolving and troubleshooting customer ticket issues, addressing system deficiencies, and driving operational excellence by contributing to key performance indicators (KPIs) and service level agreements (SLAs). The Deployment Order Manager will also play a crucial role in contributing to process improvements, cost optimization, and sustainability initiatives in partnership with Robotics Supply Chain leadership.
Key job responsibilities
- Manage Deployment Engineering orders for multiple projects at a time.
- Collaborate and communicate with internal/external stakeholders on site health readiness and maintain high bar of delivery excellence.
- Execute Equipment Install Plan (EIP) vs Sales Order (SO) mismatches; resolve and troubleshoot customer ticket issues.
- Present confidently to Amazon executives as well as other large audiences.
- Drive operational excellence by contributing to KPIs and SLAs.
- Drive OM process improvements, cost optimization and scalability initiatives in collaboration with Robotics Supply Chain leadership.
- Actively support and foster a culture of inclusion.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- 2+ years of supply chain experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules
- Order Management functional experience in Manufacturing organization
- 3+ years of retail industry experience with Aftermarket parts
- Experience leading customer communication and presenting to senior leadership
Job Tags
Full time,