Job Description

Title: Service Delivery Manager
Duration: Contract
Location: Bellevue, WA (Hybrid)
Client: UST 
Locals Required.
Except OPT and H1T, all Work Authorization is Workable
While sharing the resume, Please do mention the candidate location and Work Authorization

Job Description :
Service Delivery Manager who will ensure efficient and effective delivery of multi-cloud management and operations services compliant to defined SLAs and KPIs, maintain client satisfaction and oversee service performance improvement.

Mandatory Areas
Skill 1 – Incident Management
Skill 2 – Service Management
Skill 3 – Problem Management
Skill 4 – Change Management
Skill 5  - Cloud platform (AWS, Azure).

Responsibilities: 
•    Oversee delivery of multi-cloud support service by coordinating efforts of multiple teams to ensure timely and high quality response. 
•    Responsible for ensuring compliance with defined service level agreements(SLA) and Key performance indicators (KPI)Track and monitor the performance of services, identify areas for improvement, and implement changes as needed.
•    Continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively. 
•    Foster positive work environment and build culture of automation & innovation to improve service delivery performance.
•    Maintain positive relationship with all stakeholders and ensure proactive response to their inquiries and concerns.
•    Prepare operational/strategic reports based on defined cadences and present to Steering & Operational committees. 
•    Proactive identification of issues and risks, prepare strong mitigation/resolution plans. 
Experience:
•    10+ years of progressive experience working as a Technical Delivery Manager or Service Delivery Manager.
•    Strong multi-cloud (preferred AWS & Azure) and operations management skills.
•    ITIL or similar certifications strongly preferred.
•    Excellent communication, research, analytical, and documentation skills.
•    Ability to handle multiple, concurrent activities; manage teams effectively and be responsive to users and stakeholders in a timely manner.

Job Tags

Contract work, Local area,

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