Job Description
Principal UX Researcher (Remote, the US)
Description We're looking for a curious and empathetic Principal UX Researcher who is passionate about understanding user needs. You'll play a vital role in uncovering deep insights that inform the creation of user-centered experiences. Through a variety of research methods, you'll help us build trust and security into our products, while also contributing to a positive brand experience for our target audience. Your strong communication and collaboration skills will be essential for effectively sharing your findings and influencing stakeholders in the design process.
UX Researchers influence teams to make customer-centric decisions across the product development lifecycle. This includes early research to understand customer needs and problems, and continues through design definition and prototyping, to post-launch research that informs future iterations. Our studies employ a variety of qualitative or mixed methods research approaches; card sorting, tree tests, diary studies, surveys, interviews, unmoderated and moderated usability testing and concept evaluations. We start by asking the right questions and end with targeted deliverables and storytelling that bring our stakeholders closer to our customers. UX Researchers focus on impact of research and are tireless advocates for our customers.
As a UX Researcher you will be the voice of the customer. You will craft research programs that bring team members answers to their most important questions, and help to define new research questions and initiatives.
Responsibilities - Act as an "Insights Architect", creating frameworks and systems for connecting insights from various sources together into a holistic point-of-view.
- Build an overall Learning Agenda that spans from now to 3+ years that is aligned with our product strategy.
- Become a thought leader in your domain to influence product roadmaps and our overall product strategy putting the customer at the core of that strategy.
- Be an influential member of a cross-functional product team(s) by identifying research opportunities, scoping program requirements, shaping the product roadmap, guiding the evolution of the design, and otherwise championing the voice of the customer across the organization.
- Independently own and drive research programs from beginning to end: identify the right research questions, define the participant sample, choose the best methodology, design the study, and execute with attention to detail and a high level of rigor.
- Skillfully and effectively present compelling insights and recommendations to multiple teams and leaders across the organization, leveraging strong storytelling skills to facilitate constructive debate and drive customer-centric decision-making.
- Successfully leverage insights across various research functions and data sources (e.g.market research, product marketing, analytics, etc.) throughout the product development lifecycle.
- Act as a vital liaison between design, product management, and marketing teams, driving alignment across all stakeholders.
- Expertly facilitate workshops and design sprints by surfacing relevant findings, pitching research opportunities, and influencing the evolution of our product and design strategy.
- Act as a thought leader across our thriving Experience Design community: drive strategic change initiatives, advocate for user-centric approaches, optimize workflows, and establish best practices that evolve our craft.
- Model a growth mindset by actively seeking and providing feedback, experimenting with new approaches, working to expand your skillset, and mentoring other researchers to help them grow.
Qualifications
- Advanced Degree in the study of user experience design, research, or related fields such as Design, Information Architecture, Human Factors/HCI, Psychology, Cognitive or Social Sciences.
- 10+ years of industry experience with a preference for digital products and platforms, financial services, and/or e-commerce.
- Proficient in a variety of research methods and approaches with an understanding of the bigger picture and the ability to influence and guide others.
W2 Contract - Probability to convert full-time
Job Tags
Full time, Contract work, Remote job,