Job Description

Job Description

Ingram Content Group (ICG) is hiring an Operations Manager to support our Manufacturing team in La Vergne, TN . As an Operations Manager, you will manage the overall operations to optimize production and quality while reducing cost, encouraging and developing assigned members of leadership, and working to continually improve the status quo. This role will oversee multiple manufacturing processes and packaging operations through hands-on leadership and will ensure departments are meeting expectations through building credibility, mastering products and manufacturing processes, evaluating Supervisors and Leads capabilities, and building and solidifying relationships with key managers. The Operations Manager supervises all associates, directly or indirectly, and takes responsibility of the assigned shifts day-to-day operations.

At Ingram, the Operations team serves a key role within the organization. We ensure that our distribution centers and manufacturing facilities function at maximum efficiency. Safety is a core value in our environment. We emphasize this through training, education and accident prevention programs. Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

Schedule:

•  D Shift: Wednesday-Friday 7pm-7am + every other Saturday 7pm-7am

What You'll Need:

• College degree or directly related year for year experience
• 3 or years of management experience
• 1 or years of manufacturing experience. 

Preferred Skills:

• 3-5 years’ experience in a manufacturing environment, preferred
• Independently identifies and drives improvement projects, bringing fresh ideas to enhance operations.
• Servant-style leadership that prioritizes team success, fosters collaboration, and maintains strong communication with employees at all levels
• Proven track record of driving safety initiatives

What You’ll Do:

• Manage human resources, materials and equipment necessary for the daily production and shipping of books to LSI customers, including but not limited to, order routing, material requisitioning, shift staffing, and quality control
• Coordinate with other production departments to resolve customer complaints, rush orders and meet client needs
• Oversee and direct supervisors on assigned shift
• Compose and approve associate evaluations and maintain accurate attendance/time records; recommending disciplinary measures, as needed
• Interview applicants, approve hiring decision and oversee training
• Ensure that safety and hazardous material guidelines are followed by associates at all times

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
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