Job Description

About us

LifeMD is headquartered in NYC and is a leading provider of virtual primary care. LifeMD offers telemedicine, laboratory and pharmacy services, and specialized treatment across more than 200 conditions, including primary care, men’s health, women’s health, allergy & asthma, and dermatology. Leveraging a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, and a US-based patient care center, LifeMD is elevating healthcare by increasing access to top-notch and affordable care. LifeMD is currently in the midst of immense growth and was recently ranked #166 in the 2023 Deloitte Fast 500.

About the role

This position reports to the Revenue Cycle Manager and is responsible for review and correct coding of all medical records for the purpose of reimbursement and compliance with federal regulations according to diagnosis and procedures(s) using current coding rules, guidelines, and classification. The position interacts and follows up with providers for educational purposes to resolve coding issues. The position is responsible for effectively supporting the company's RCM through accurate and timely coding of medical records.

Responsibilities

• Greet patients with a warm and welcoming presence and serve as the face of our Virtual Care platform
• Answer incoming calls from patients with a courteous and professional manner
• Provide patients with solutions to any inquires they may have
• Maintain patient accounts and information
• Work with medical team to handle patient scheduling
• Provide leadership and guidance to other Customer Service Representatives
• Other duties as assigned

Requirements

• High School Diploma or GED (Required)
• 2+ year relevant work experience (Preferred)
• Virtual primary care coding experience (Preferred)
• Certified Medical Coder (CPC) via AAPC or CCS, CCS-P or CCA via AHIMA with high degree of competence in this area with two (2) years’ experience. (Required)
• Must have foundational knowledge of medical terminology and anatomy.
• Ability to work with computer and online resources effectively and efficiently.

Benefits

• Pay: $20-$25/hour
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation & Public Holidays)

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