Job Description
Inside Customer Manager
About Us
We're a fast-growing education technology company that's on a mission to transform how students and teachers engage with learning. We're proud of our global team, spanning multiple countries, and our impact on millions of educators and learners around the world. As we continue to expand, we're looking for passionate, driven individuals to join us and make a difference in the future of education.
The Opportunity
We're looking for a proactive, customer-focused Inside Customer Manager who is eager to build strong relationships with clients, solve their challenges, and help them achieve their goals. This remote role offers the opportunity to make a real impact in a fast-paced, high-energy environment, with plenty of room for professional growth.
What You'll Do:
Connect with customers worldwide via email, Zoom, social media, and chat to foster strong relationships and increase product usage.
Manage and support your accounts through the subscription renewal process, overcoming objections, addressing issues, and finding creative ways to unlock growth opportunities.
Be the trusted advisor for your customers, guiding them on how to maximize the benefits of our solutions and reach their objectives.
Provide valuable feedback to leadership to continuously improve processes and customer experience.
Consistently meet and exceed renewal and expansion targets, ensuring ongoing success for your customers.
Adhere to Customer Management Expectations as set annually.
What We're Looking For:
Experience & Energy: At least 1 year of experience in Sales or school administration, preferably in a fast-paced, customer-focused environment (bonus points if it's in a startup or SaaS setting).
Passion for Helping Customers: A genuine drive to help customers succeed and overcome challenges.
Consultative Approach: A problem-solving mindset with the ability to guide conversations, uncover customer needs, and offer tailored solutions.
Strong Communicator: You can clearly explain the value of our solutions in a persuasive and compelling way.
Curious & Inquisitive: You ask insightful questions to understand customer needs and continuously look for opportunities to add value.
Self-Starter & Team Player: You thrive in independent work but recognize the value of collaboration to achieve shared goals.
What You'll Bring:
A winning mindset, ready to excel in a fast-paced, goal-oriented environment.
The ability to perform under pressure and in a high-intensity sales environment.
A positive, coachable attitude and willingness to grow.
At least 1 year of success in a Customer Manager role (ideally in K-12 EdTech or SaaS); K-12 teaching experience is a plus (2+ years preferred).
A proven track record of meeting and exceeding subscription renewal and expansion goals.
Familiarity with education purchasing processes and key decision-makers.
Proficiency with CRM tools, marketing automation software, and virtual communication platforms.
Excellent written and verbal communication skills.
A passion for educating prospects, closing new opportunities, and making a real impact on customers' success.
Strong discovery skills to identify new opportunities across your assigned territory.
A relevant college degree.
Preferred Location: Central, Mountain, or Pacific Time Zones.
Why Join Us?
Great Team: Work alongside passionate, experienced engineers and entrepreneurs in a rapidly scaling company.
Collaborative Culture: Join a diverse, transparent, and vibrant team where everyone is empowered to be a leader.
Happiest Customers: Help thousands of schools around the world with digital education solutions.
Wide Reach: Our product is already used by over 44 million users in 200 countries, and we're growing fast.
Impact: Play a key role in advancing the digital transformation of education for 21st-century learners.
If you're seeking a new challenge where you can make a real impact, grow your skills, and help millions of students and teachers succeed, we'd love to hear from you!
Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need any accommodations due to a disability or special needs, please let us know.
Employment Type: Full-Time
Salary: $ 42,000.00 147,000.00 Per Year
Job Tags
Full time, Worldwide,