Job Description
The Information Systems Manager will plan, coordinate, and manage computer-related activities by determining the technological needs of the company and making software related decisions to meet those needs in conjunction with managing IT vendor, and TSS.
SPECIFIC DUTIES AND RESPONSIBILITIES - Establish IT policies, strategies, and standards for operations for North America
- Manage the Nort American IT/IS teams, manage IT provider, and support daily business and operations
- Provide expert level SAP support
- Develop and implement technology roadmap to support business initiatives in IIoT, cloud-based customer service, process automation and system integration in all functional areas
- Identify opportunities to improve IT operation efficiency and minimize risks
- Develop goals and objectives for IT team members to support daily operation and future needs
- Assist with the development of the IT/IS budget to support business and operation
- Oversee the administration and maintenance of the company's IT environment and assets, including:
- Infrastructure (Servers, Switches, Routers, SAN)
- Network and security (SD-WAN, LAN, Active Directory) and Firewall
- Applications (Citrix, SAP, Exchange, VMware)
- SAP: application change management and approves release to production
- Telephone system, cell phone system and associated contracts
- Manage Local, Long Distance and SIP telephony contracts
- Engineering software and applications (Catia, Solidworks, 3DExperience, and Smarteam)
- Digital Content Platforms (eCommerce, Website – WordPress CMS)
- Oversees troubleshooting, systems backups, archiving, and disaster recovery and provide support when necessary
- Help Desk (IssueTrak)
- Information Risk management
- Negotiate and maintain IT related service contracts, software licenses, supervise hardware and software purchases for North American operations
- Other responsibilities, projects and duties as required
SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS The position requires daily contact with all levels of TECO-Westinghouse and customers including Engineering, Marketing, Factory Operations, Supply Chain, Service and Accounting.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE - Bachelor’s degree in computer science or Programming (required), master’s degree (preferred), or related field required
- Minimum of 10 years related experience and/or equivalent combination of education and training
- Minimum of 3 years’ previous experience managing complex projects and staff
- US Citizenship is required for work on government contracts
SKILLS AND ABILITIES - Excellent verbal and written communication skills
- SAP expert is a must
- Proficient in various software
- Thorough understanding of CIS principles, programs, policies, activities, and procedures
- Excellent organizational skills, with the ability to prioritize work
- Ability to explain technical problems and offer solutions to those without technological training
LANGUAGE SKILLS Read, write, analyze, and interpret financial reports and legal documents. Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Effectively present information to top management, public groups, and/or boards of directors.
MATHEMATICAL SKILLS Calculate figures and amounts such as discounts, interest, commissions, and percentages. Apply fractions, percentages, ratios, and proportions to practical situations. Work with mathematical concepts such as probability and statistical inference.
REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Identify a solution to a problem involving several concrete variables in standardized situations.
SUPERVISION RECEIVED Must be a self-starter with the ability to work effectively and take ownership of assigned projects in a fast-paced environment.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; and vibration. The noise level in the work environment is usually moderate.
Job Tags
Full time, Local area, Long distance,