Job Description

MINT MOBILE is seeking a talented Financial Data Scientist to join the Strategy & Analysis Team! Individual reports to AVP, Strategy & Analysis. Role is remote; must reside in the United States.

ABOUT THE ROLE

The Business Analysis Manager will play a critical role in understanding and addressing the drivers of customer churn and deactivations. This role requires a deep analytical focus on variance and root cause analysis, particularly examining links between churn patterns and customer acquisition sources. You will be responsible for ongoing churn analysis, forecasting, and collaborating closely with the retention segmentation analysis team to develop coordinated strategies. Proficiency in Python, SQL, and Alteryx is essential to perform data analysis, build models, and support the development of churn mitigation strategies.

Your usual day of awesomeness includes:  

Churn Analysis and Forecasting

• Conduct root cause analysis of customer churn drivers, using data to trace deactivation trends back to acquisition channels.
• Develop and refine forecasting models for churn, applying insights to support retention strategies.
• Analyze customer behaviors and retention metrics using SQL, Python, and Alteryx to identify actionable trends and patterns.
• Support retention strategy by closely collaborating with the retention segmentation analysis team.

Variance and Impact Analysis

• Identify key business drivers and variations in churn rates, using these insights to guide resource allocation and program adjustments.
• Evaluate the effectiveness of customer acquisition channels and the impact of initiatives on retention and customer lifetime value.
• Conduct in-depth variance analysis to uncover root causes of changes in churn rates and customer deactivations, connecting insights to business units for proactive strategy adjustments.

Business Strategy and Reporting

• Provide strategic recommendations based on churn analysis to align with business goals.
• Support the creation of dynamic reporting frameworks for churn, deactivations, and retention performance.
• Collaborate on self-service tools and dashboards to democratize data access across teams.
• Document analysis processes and findings, building a resource repository to streamline decision-making.

Cross-functional Collaboration and Communication

• Engage with teams across the organization to gather input and provide insights on customer retention.
• Work closely with the retention segmentation analysis team to align on findings and develop coordinated retention strategies.
• Present complex churn analysis findings in clear, actionable terms to influence strategic decision-making.
• Foster a data-driven culture, encouraging the use of churn insights across departments.

WHAT YOU BRING

• Bachelor’s or Master’s degree in Data Science, Business Analytics, Economics, or a related field; experience in telecom or a related field is a plus.
• 5+ years of experience in data analysis, business analysis, or a related role with a strong focus on churn analysis and retention strategy.
• Advanced proficiency in SQL, Python, and Alteryx for data extraction, manipulation, and analysis.
• Strong analytical and problem-solving skills with experience in root cause analysis and forecasting.
• Excellent communication and presentation skills to translate complex insights into actionable business strategies.
• Collaborative and team-oriented mindset with the ability to engage stakeholders across departments.

WE ARE MINT MOBILE

We connect people to what’s most important in their lives: Easily, affordably and reliably. We strive to be California’s Preeminent Destination Employer. Oh yeah, we get it too! We understand what matters to you most. You’re an individual with unique needs, and we’re prepared to exceed any expectations you have for an ideal employer. 

We’re smart, strategic, and get things done without a lot of red tape or unnecessary politics. Everyone matters here and everyone has a voice. Expect to spend your time contributing to projects that really matter. We obsess over the employee experience. To start, we provide some of the most competitive salary, benefits, family leave, and vacation in Southern California. We believe in you and invest in you. Not just your career aspirations, but your life.

In addition, we’ve got a laundry list of perks you’ll brag about on insta -- Lunch every day prepared by our very own chef, healthy snacks, onsite gym, free massages, car wash services, and most importantly, a team atmosphere. We even raise the bar on well bars, including Espresso/Cappuccino/Nitro/Cold Brew/Kombucha Bar, Froyo Bar, Breakfast Bar, Snack Bar and a, well, you know, bar (after 5 pm).  

And if you feel intrigued right now reading, imagine the co-workers we have already attracted. This is the kind of team you’ll want to take home to mom or invite to your kid’s next birthday party. This is the kind of close-knit community happening here. Come check out how you can be part of Mint!  

OUR VALUES – LET’S MAKE LIFE ULTRA TOGETHER!

• Ownership: We are all owners; be the outcome and get the job done.
• Action Biased: Be brilliant, proactive, and act with urgency.
• Embrace the Adventure: Be agile, adaptive, and thrive on change.
• Invent and Simplify: Never accept good enough.

$1,000 REFERRAL BONUS

Take a look at this job description, if you are the right person, please apply. If Mint Mobile doesn't appear to be a fit for you, refer a friend or colleague and get $1,000. Let your friend or colleague know to provide your full name and email when applying to the job.  If we hire them and they stay for 90 days, you get $1000.  For more details of restrictions and rules, please email recruiting@ultra.me.

We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.

In support of the Equal Pay for Equal Work Act, the range of starting pay for this role is $120,000 - $130,000.  This is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location.  We also offer a variety of benefits including health, disability insurance, 401 (k), flexible spending accounts, EAP, education reimbursement, parental leave, unlimited vacation, bonuses, and company paid holidays.  The specific programs available will vary depending on state, start date, and employment type. Our recruitment team will be happy to answer any questions you may have.

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