Job Description

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values :

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

Description

WORK IN PARADISE  …   at the beautiful South Seas on the tip of Captiva Island on Florida’s Gulf Coast just across the bridge from Fort Myers. Escape to a tranquil tropical island destination, marked by 2.5 miles of beaches, surrounded by glistening gulf waters and endless opportunities for fun and adventure. 

Yes, we were significantly impacted by Hurricane Ian, but our beaches and sunsets are stunning - and we’re coming back with a new and refreshed resort!

JOIN OUR MISSION

We are a part of Timbers Company, a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are always looking for dynamic, driven people to join our team. We are passionate about exposing our Owners and guests to some of the most sought-after places on earth and creating unparalleled experiences for families to make memories. Grow your career with us and learn first-hand how to shape remarkable experiences for our NEW world-class resort, guests, and owners.

POSITION SUMMARY

Reporting to the Resort General Manager, as the Executive Housekeeper, you are responsible for supervising laundry attendants, public area attendants and room attendants, and the cleaning of the vacation property rentals and common areas. Manages the operation to ensure orderly and attractive conditions in all aspects of the Housekeeping Department. Promotes an atmosphere of cleanliness and superior customer care for resort guests. This role will be involved with interviewing, training, and motivating staff, building a revived team. This position will respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with Timber’s Company standards, policies, and procedures. This role will be a critical with the redevelopment of the resort.

RATE OF PAY   salary starting at $80,000

ESSENTIAL FUNCTIONS

1. Offers courteous and sincere hospitality at all times. Understands what is meant by “good guest service”. (Provides the public with uniform, consistent, efficient, courteous, high-quality service in addition to a clean hotel and grounds.)
2. Answers questions about the hotel and community, is knowledgeable about the location of attractions, restaurants and shopping, and answers complaints or concerns by the guests.
3. Responsible for immediately reporting any potential safety or security hazards to immediate supervisor.
4. Responsible for a high standard of cleanliness at the hotel.
5. Has the ability to lead and manage others.
6. Supervises and performs housekeeping and laundry duties following directions given by the immediate supervisor.
7. Continually trains all room attendant staff in all their duties, including BBP, OSHA, and Hazcomm 2012 standards, fire safety and security procedures. Also informs housekeeping staff of rules, regulations and Company policies and procedures.
8. Enforces rules, regulations and Company policies and procedures.
9. Advises immediate supervisor of personnel problems and recommends appropriate disciplinary action.
10. Evaluates employee job performance.
11. Prepares daily/weekly/biweekly work schedule for housekeeping and laundry staff.
12. Prepares guest room status report with the guest services representative.
13. Inspects all guest rooms and public areas daily to ensure standards are met.
14. Inspects each guest room for bed bugs and other pests.
15. Reports any maintenance problems immediately to immediate supervisor and maintenance person.
16. Responsible for controlling payroll costs and other operational expenses (cleaning and laundry supplies, chemical usage, utilities, linens, etc.) as directed.
17. Assures that staff is in compliance with dress code.
18. Attends regular meetings with the General Manager concerning the operations of the hotel.
19. Completes required paperwork/reports.
20. Responsible for housekeeping and laundry inventory. 
21. Enforces the use of personal protective equipment by the room attendant and laundry staff as directed by the Safety Data Sheets.
22. Issues master key/key card to staff and records on the log sheet. Counts master keys/key cards daily.
23. Complies with BBP, OSHA, and Hazcomm 2012 standards. Knows the potential hazards of any chemicals used and the proper personal protective equipment required. Uses personal protective equipment as directed by Safety Data Sheets.

EDUCATION 

• High School Diploma or G.E.D., required.
• Higher Level degree, highly preferred.

EXPERIENCE

• Three years prior hotel housekeeping experience.

REQUIRED EXPERIENCE

• Housekeeping management: 3 years 
• Cleaning Experience: 2 years 
• Hotel Experience: 3 years 

REQUIREMENTS

• Must have a valid driver’s license, motor vehicle background check will be completed

SKILLS AND ABILITIES

• Fluent in English language, must be able to convey information and ideas clearly.
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• This position holds multiple job functions at once, a great multitasker.
• Must show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Works well in stressful, high-pressure situations – fast paced environment.
• Must maintain composure and objectivity under pressure.
• Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests.
• Teamwork is essential and critical in this role.
• Must possess basic computational ability.
• Must possess knowledge of Microsoft Office & Outlook programs as well as ability to operate or learn to operate HotSOS maintenance program computer skills.
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. To perform the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms to heights up to 72 inches. The employee is required to frequently walk up and down stairs, bend to the floor, lift, push and pull weights up to 50 pounds.

HOURS REQUIRED  40 - 50 hours per week, flexible schedule, will be required to work weekends and/or holidays.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel workload, rush jobs, or technological developments).

Job Tags

Similar Jobs