FluentStream is a software-as-a-service (SaaS) company that simplifies and automates how businesses communicate with customers. Thousands of businesses across the country have replaced their legacy phone system with FluentStream’s modern, cloud-based communications platform. Our apps enable support, sales and other professionals to deliver an exceptional customer experience from any device or location. Our 75+ remote employees share a passion for teamwork, fast-paced challenges, flexibility and inclusion. We are proud to be consecutively recognized by Inc. 5000 as one of the fastest-growing private companies, and by BuiltIn as one of best companies to work for in the U.S.
As a Customer Success Manager I, your focus will be driving deep executive relationships in order to reduce churn, drive portfolio growth, and increase the overall value of your customers through contract negotiations. Customer Success is a key differentiator for our business. Our customers depend on FluentStream for mission-critical services, and we depend on you to be the strategic advisors for our most important customers. Customer Success operates as consultative partners who use industry know-how and best practices to maximize the customers’ FluentStream investment. We are seeking an energetic, motivated, and empathetic person who is excited about being a part of our growing team.About you:
Key responsibilities:
Qualifications:
Benefits:
Compensation: $55,000 to $65,000 per year, plus 10% incentive bonus, plus equity.
At FluentStream, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.
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