Customer Success Manager (Cloud Data, Life Sciences) - Remote US Job at Seekup Strategies, Massachusetts

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  • Seekup Strategies
  • Massachusetts

Job Description

Role Overview:

We are seeking a dedicated Customer Success Manager to join our team. This role involves managing and optimizing the customer experience through a customer-centric approach, ensuring retention, expansion, and overall satisfaction.

Responsibilities:

· Provide an exceptional customer experience by adopting a customer-first mindset.

· Take ownership of all facets of customer relationships, including retention, expansion, and satisfaction (evaluated through NPS and CSAT).

· Oversee the renewal process and identify new scientific business opportunities that align with customer goals and vision, with support from the scientific team as needed.

· Develop and implement customer success metrics focused on adoption, expansion, and retention.

· Conduct Quarterly Business Reviews (QBRs) and presentations to accelerate time-to-value.

· Engage proactively with existing customers to ensure ongoing adoption and satisfaction.

· Manage the customer onboarding process, including the design and execution of tailored customer success plans.

· Build strong relationships with customers to understand their needs and maximize value.

· Capture and analyze customer feedback to address issues promptly.

· Collaborate with internal teams such as sales, delivery engineers, and Product to use customer feedback for guiding success strategies.

· Partner with the Product team to advocate for customer feedback and influence the product roadmap.

· Monitor key success metrics including NPS, CSAT, and Success Plan objectives, providing regular status updates and reviews.

· Utilize data insights to track progress, performance, and priorities.

Qualifications:

· Proven experience in a customer success role within a cloud data environment.

· Strong customer-centric mindset with meticulous attention to detail.

· Excellent communication skills to coordinate effectively with sales, marketing, and engineering teams.

Job Tags

Full time,

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