Job Description
Greater Talent Group, Headquartered in Austin, Texas, redefines Talent Acquisition and Fractional HR Excellence with innovative strategies. We curate high-impact professionals aligned with company culture and objectives, while our Fractional HR services provide tailored solutions for dynamic growth. Our collaborative partnerships, national reach, technical expertise, and unwavering integrity drive industry-recognized and award-winning corporate cultures.
Greater Talent Group has an exciting opportunity for a
Customer Success Manager [Remote, United States]to join a dynamic and driven team at a Series B SaaS company.
In this pivotal role, you will be the primary point of contact and the Customer Advocate for a portfolio of Mid-Market and SMB Customers. You’ll be responsible for both the implementation of new customers and the ongoing engagement/nurturing of existing customers to expand usage and support the company's ongoing success. You’ll bring your passion for Customer Success to conversations demonstrating expertise in both the company's products and services.
What You'll Do:
- Manage a book of business that will range in size to manage initial onboarding and ongoing success
- Develop and maintain strong relationships with key stakeholders within your accounts
- Partner with the sales team to manage a smooth transition from sales to implementation through expansion and renewal
- Working closely with your customers, deliver employee training on the company's technology & how it will be applied within their business
- Create and execute success plans to maximize customer adoption through regular touchpoints
- Conduct regular virtual and in-person check-ins, business reviews, and customer training sessions
- Identify and cultivate customer references, referrals, and case studies.
- Proactively identify and address potential risks to customer satisfaction and retention, developing strategies to mitigate these risks
- Act as the customer advocate and liaison between customers and the company's Product Team to translate business requirements into enhancement
What You'll Need:
- Although not a strict requirement, candidates for this role will typically have 5+ years of experience in customer success or relationship management.
- Familiarity with customer success platforms and tools (e.g., Salesforce, Gainsight, etc.).
- Self-starter attitude with a proactive approach to problem-solving and decision-making.
- A growth mindset, willingness to take risks, and champion new initiatives.
- Strong social and interpersonal skills
- Excellent organizational skills with the ability to manage time and resources effectively.
- Exceptional communication skills, both verbal and written.
- Passion for technology and innovation, with a desire to make a meaningful impact on customer success.
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