Job Description
The Excalibur Group is currently seeking
Administrative Support , in Silver Spring, MD to support a
local contract .
Are you looking to start a job soon? Apply today! BILINGUAL CANDIDATES PREFERRED **All candidates will undergo and must pass a criminal background check** RESPONSIBILITIES AND DUTIES Customer Service & Administrative primary duties: - Handle incoming calls, emails, or chat inquiries with professionalism and courtesy
- Makes and receives phone calls to support external and internal customers. Calls may be via live video chat with customers
- Listen actively to customer concerns, providing accurate information and effective solutions
- Resolve issues promptly to ensure high levels of customer satisfaction
- Escalate complex issues to supervisors or other support levels as needed
- Document and update customer interactions in the system accurately
- Follow company procedures to maintain consistency and quality
- Creates, completes, updates, and reviews employee and client records
- Enters information into computer databases for effective record-keeping
- Enroll customers in various services offered and walk them through any questions or concerns
- Administers new and existing DocuSign accounts
- Prepares and sends documents via mail using approved communications
- Ensures the proper naming and saving of documents in the document management system
- Ensures all compliance standards are met for audit purposes
- Completes administrative tasks such as filing, copying, data entry, etc...
- Applies payments
- Collects on unpaid claims
- Maintains confidentiality of records relating to clients
- Collaborates with other staff members to optimize delivery of services
- Other duties as assigned
EDUCATION - High School Diploma or GED required
- Associate degree preferred
EXPERIENCE AND QUALIFICATIONS - Experience in data entry and processing invoices
- At least 1 year of related work experience. Previous experience working in a call center highly preferred
- Excellent written and oral communication skills
- Extensive experience in working on complex projects with critical thinking and problem solving
- Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
- Must be able to work various computer operating systems and Microsoft Office
- Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
HOURS OF OPERATION Monday through Friday 8am-5pm.
Temporary role
COMPENSATION $18.00/hour
HOW TO APPLY If interested in this opportunity, please apply on our website by visiting .
**The Excalibur Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.**
Job Tags
Contract work, Temporary work, Work experience placement, Local area, Monday to Friday,