Job Description

The Opportunity

Are you a pro at turning customer relationships into success stories? As Gecko's Account Manager, your mission will be to build and nurture strong partnerships, prevent churn, and drive expansion with our key university accounts. You’ll be the trusted advisor our customers rely on, ensuring they not only stay but thrive with Gecko’s solutions.

The Company

At Gecko, our cutting-edge SaaS products are transforming Higher Education. Trusted by leading universities worldwide, we’re looking for a talented account manager to join our innovative, remote team. You’ll help us continue delivering top-notch solutions while growing our customer base, as well as our presence in the industry

The Role

In this role, you’ll be the linchpin in our customer success efforts, responsible for:

• Building Strong Relationships: Develop deep, trusted relationships with our university clients to drive long-term satisfaction and retention .
• Managing Accounts: Oversee a portfolio of accounts, ensuring customer needs are met and value is maximised.
• Preventing Churn: Proactively identify potential issues and resolve them to prevent customer churn.
• Driving Growth: Identify opportunities for account expansion and upsell additional services, fostering long-term partnerships.
• Enhance Product Adoption : Guide clients through the effective use of our products, helping them realise their full potential.
• Providing Support: Offer expert advice and support, helping clients achieve their goals with our products.
• Collaborating Internally: Work closely with other teams to ensure customer feedback shapes our product and service offerings.

What We Need From You

• Account Management Experience: Demonstrated success managing customer accounts, within SaaS, EdTech , or a related field within Higher Education .
• Relationship Builder: Proven ability to establish and maintain strong client relationships.
• Churn Reduction Skills: Experience identifying at-risk accounts and implementing strategies to retain them.
• Expansion Expertise: Track record of identifying and pursuing growth opportunities within existing accounts.
• Customer-Centric Approach: Passion for enhancing customer experiences and outcomes.
• Effective Communicator: Ability to present complex information clearly and persuasively.
• Super Tech Savvy: Proficient with CRM systems (Salesforce, Microsoft Dynamics) and able to quickly learn new software.
• Multitasker: Comfortable handling multiple accounts and shifting priorities.
• Calm Under Pressure: Able to meet deadlines and manage stress effectively.
• Continuous Learner: Eagerness to stay updated on industry trends and company products.
• Willingness to travel domestically in the US (and occasionally internationally).

What We Can Offer You

• Competitive salary (DOE)
• Remote work and home office setup
• Flexible working hours
• Comprehensive benefits package: Medical, Dental, Vision & 401k
• Employee Assistance Program and perks via Perkbox
• A dynamic and supportive work environment with industry leaders (learn more about us here )
• And much more…

Ready to Join the Gecko Team

If you're ready to drive account success and growth with us, whilst embracing a learning mindset, working collaboratively, prioritising customers, and thriving in a culture of change, we want to hear from you. Apply now and be part of a team that's shaping the future of Ed-Tech! You can find out more about working with us here ⬅️

Using AI in Your Application

At Gecko, we encourage you to use AI tools to enhance your application, but we value authenticity and honesty. Use AI to refine your content, but do ensure it truly reflects your skills and experiences.

For more on responsible AI use in job applications, visit our AI guidance page

We’re excited to see your authentic skills and experiences shine!

*Note: Candidates need to complete a video questionnaire as part of the recruitment process. 

**We can only accept applications from US-based candidates with valid work authorisation.

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